Effective Date: July 1, 2025
1. Introduction and Scope
Vyrl Growth provides a customer relationship management and marketing automation platform. This Agreement applies to all users of the Services, including subscribers, authorized users, and visitors.
2. Eligibility
You must be at least 18 years old and capable of forming a binding contract to use the Services. By using the Services, you represent and warrant that you meet these requirements.
3. Subscription, Term, and Renewal
Your subscription begins on the date you first subscribe and continues for the subscription period selected (“Initial Term”). Unless cancelled in accordance with Section 13, your subscription automatically renews for successive terms of equal length (“Renewal Term”).
4. Fees and Payment
4.1 Subscription Fees. Your monthly subscription fee covers standard CRM features, including contact management, basic workflows, and basic email functionality.
4.2 Usage-Based Fees. Additional fees apply for services beyond the included features. These fees are subject to change and may include, but are not limited to:
- Telephony: Outbound calls $0.0154/min, inbound calls $0.00935/min, SMS $0.00913/segment, WhatsApp $0.0777/message.
- Workflow Premium Features: $0.0105 per execution.
- Email Verification: $0.002625 per verification.
- Content AI: $0.099/1,000 words; $0.066/image.
- Workflow External AI Models: Input $0.063 per 750k words; output $2.52 per 750k words.
- Conversation and Voice AI: $0.022/message; $0.143/minute.
- Reviews AI: $0.088 per review response.
- Funnel AI: $1.089 per execution.
- Auto-Complete Address: $0.003121/search result; $0.0055/$0.00525 per use.
- Domains: $10.50/domain.
4.3 Email Threshold Overages. Each subscription tier includes a set number of monthly emails. If you exceed your allotment, you will be charged $20 for the first overage and $20 for each additional 10,000 emails thereafter.
4.4 A2P Campaign Registration. SMS campaigns requiring A2P registration are subject to a $10 fee per submission or approval request. These fees are non-refundable.
4.5 Late Fees. Invoices not paid within 3 days of due date will incur a late fee of 1.5% per month (or the maximum permitted by law). Vyrl Growth reserves the right to suspend or terminate your account for nonpayment.
4.6 Billing and Payment Method. You must maintain a valid payment card on file at all times. By subscribing, you authorize Vyrl Growth to automatically debit subscription fees, usage-based charges, overages, and applicable taxes to the card on file.
4.7 Invoices. Vyrl Growth will provide an itemized monthly invoice reflecting subscription, usage-based charges, and additional fees. Payment will be automatically processed.
4.8 Non-Refundable Fees. All subscription fees, onboarding fees, setup fees, A2P registration fees, and usage-based charges are non-refundable once incurred.
5. Use of Services
You agree to use the Services only for lawful purposes. You may not:
- Violate any applicable laws or regulations, including TCPA, CAN-SPAM, CTIA, GDPR, or CCPA.
- Send unsolicited, unlawful, misleading, or harassing communications.
- Use the Services to contact individuals without proper consent.
- Interfere with or attempt to disrupt the Services.
6. Compliance with Telecom and Marketing Laws
6.1 SMS and Voice (TCPA/CTIA). You are solely responsible for ensuring all SMS and voice communications comply with the Telephone Consumer Protection Act (“TCPA”) and CTIA guidelines. This includes obtaining consent, including opt-out instructions (e.g., 'Reply STOP to unsubscribe'), honoring opt-outs, and not contacting numbers on the National Do Not Call Registry without consent.
6.2 Email (CAN-SPAM). You are responsible for ensuring all email communications comply with the CAN-SPAM Act, including accurate sender and subject line information, a valid physical mailing address, and a clear unsubscribe mechanism.
6.3 Privacy and Data Protection. If you process personal data of individuals in jurisdictions covered by GDPR, CCPA, or similar laws, you are solely responsible for ensuring compliance with applicable data privacy requirements.
7. User Representations and Responsibilities
You agree to:
- Obtain and maintain records of consent before sending communications.
- Ensure the accuracy, legality, and compliance of all content.
- Provide timely access, approvals, and assets as required for setup.
- Maintain confidentiality of your account and login credentials.
8. Onboarding and Deliverables
8.1 Onboarding Call. Each subscription includes a one-time onboarding call to assist with initial setup. Additional calls may be purchased separately.
8.2 Funnels and Workflows. Any funnels, workflows, or assets created for you during onboarding are starter tools. You are responsible for their ongoing management and maintenance. Vyrl Growth is not responsible for monitoring, updating, or managing your funnels or workflows after delivery.
8.3 Branding Disclaimer. Vyrl Growth will make reasonable efforts to build assets that reflect your brand. However, results cannot be guaranteed due to limitations of provided brand assets or the platform’s interface.
9. Support and Maintenance
9.1 Monthly Support Call. Subscribers may join a monthly group support call at no additional cost.
9.2 Direct Support. You may contact Vyrl Growth directly with questions or feedback. Response times may vary. Expedited or dedicated support requires a separate package.
9.3 Limitations. Ongoing maintenance, updates, or customization of your account, funnels, workflows, or assets are not included unless expressly agreed to in writing.
10. Listings Management and Reputation Monitoring
Tools for listings management and review monitoring are provided for your use. You are responsible for the accuracy and compliance of any listings, reviews, or responses created using the Services.
11. Intellectual Property Rights
Vyrl Growth and its licensors own all rights, title, and interest in the Services. You receive a limited, non-exclusive, non-transferable license to use the Services during your subscription.
12. Website Services: Ownership, Hosting, and Access
Websites, funnels, and landing pages created within Vyrl Growth are hosted on Vyrl Growth’s systems unless otherwise specified. Intellectual property in such assets remains with Vyrl Growth, subject to a limited license for your use during your subscription.
13. Termination
Either party may terminate this Agreement with [30] days’ written notice. Vyrl Growth may suspend or terminate your account immediately for nonpayment, unlawful use, or violation of these Terms.
14. Voice and AI Services
You are solely responsible for compliance with all laws related to outbound calls, SMS, and AI-generated content. Vyrl Growth disclaims liability for errors, accuracy, or compliance of AI-generated outputs.
15. Google Guarantee
Vyrl Growth may provide tools that assist with Google Guarantee or other third-party programs. Vyrl Growth does not guarantee approval or acceptance into any such programs.
16. Indemnification
You agree to indemnify and hold harmless Vyrl Growth and its affiliates from any claims, damages, or costs arising from:
- Your use of the Services.
- Your failure to comply with TCPA, CAN-SPAM, CTIA, GDPR, CCPA, or other laws.
- Any communications sent through your account.
17. Disclaimer of Warranties; Limitation of Liability
The Services are provided 'as is' without warranties of any kind. Vyrl Growth’s total liability for any claim will not exceed the amount you paid in the six months preceding the claim.
18. Modifications
Vyrl Growth may update these Terms at any time. Updates will be posted to the website and/or sent via email. Continued use constitutes acceptance of updates.
19. Governing Law, Jurisdiction, and Arbitration
This Agreement is governed by the laws of the State of California. Any disputes will be resolved through binding arbitration in the Unites States of America, California.
20. Miscellaneous
If any provision of this Agreement is found unenforceable, the remainder remains in effect. This Agreement constitutes the entire agreement between you and Vyrl Growth.
21. Notices
All legal notices must be sent in writing to:
Vyrl Growth
[email protected]