Vyrl Growth Terms of Service
Effective Date: 2025-06-30 | Last Updated: 2026-01-01
These Terms of Service ("Terms") govern your access to and use of the Vyrl Growth platform and related services (collectively, the "Services"). Vyrl Growth is a product and service offered by VYNE Collective, doing business as "Vyrl Growth" ("Company," "we," "us," or "our"). If you are using the Services on behalf of a business, you represent that you have authority to bind that business, and "you" and "your" refer to that business.
IMPORTANT: Please read these Terms carefully. By creating an account, clicking “I agree,” paying for, accessing, or using the Services in any way, you agree to be bound by these Terms and our Privacy Policy (incorporated by reference). If you do not agree, do not use the Services.
Not legal advice: This document should be reviewed by qualified legal counsel for your specific facts, including your checkout flow and compliance obligations.
1. Acceptance; Free Will to Use; Agreement by Use
Use of the Services is voluntary. You choose to use the Services in your own free will and for your own business purposes. Your access to or use of the Services constitutes your affirmative acceptance of these Terms. If you do not agree, you must stop using the Services immediately.
You may cancel your subscription at any time as described in Section 6.2. Cancellation stops future subscription renewals, but it does not reverse charges already incurred (including usage-based charges) or refund prepaid or already-billed amounts, except where required by law.
2. Definitions
“Account” means your registered Vyrl Growth account (including any sub-accounts/locations). “Wallet” means a prepaid balance used to fund Usage-Based Fees and Rebilling Services. “Rebilling Services” means third‑party or metered services that may incur per‑use charges, including without limitation telephony (calls/SMS/MMS), email verification, AI features, WhatsApp, domain registration, and other services we may offer. “Usage-Based Fees” means variable fees based on your actual use of Rebilling Services.
3. Service Description; Relationship to Underlying Platform
Vyrl Growth is a white‑label customer relationship management (CRM) and marketing automation platform powered by an underlying third‑party software platform (the “Underlying Platform”). The Underlying Platform and certain features are provided by third parties (including, for example, HighLevel and various telecom/email/AI vendors). We are not responsible for third‑party systems that we do not control.
Certain third‑party terms may also apply to your use of specific features (e.g., carrier, telecom, or domain registry terms). If a third‑party term conflicts with these Terms as between you and Company, these Terms control our relationship to the maximum extent permitted by law.
3.1 Support; Troubleshooting; Escalations
Support for the Services is provided through Vyrl Growth using the support channels we designate (for example, in‑app support, email, or ticketing). Because Vyrl Growth is powered by the HighLevel Platform and other third‑party networks/providers, certain issues may require escalation to HighLevel and/or other third parties. You authorize us to share information reasonably necessary to provide support and troubleshoot (including account identifiers, configuration details, logs, and message metadata) with HighLevel and relevant third parties. HighLevel is not a party to this Agreement and is not obligated to provide support to you. You may access HighLevel’s public help resources, and you may attempt to contact HighLevel directly at your discretion; however, any direct support from HighLevel is at HighLevel’s discretion and subject to HighLevel’s policies. We do not guarantee that any particular issue will be resolved, and we are not responsible for outages, bugs, carrier/network errors, or interruptions caused by third‑party platforms, networks, or providers.
4. Eligibility; Account Registration; Security
You must be at least 18 years old (or the age of majority in your jurisdiction) to use the Services. You agree to provide accurate account information and keep it current. You are responsible for all activity that occurs under your Account, including activity by your users, contractors, or invitees. You must safeguard credentials and promptly notify us of any suspected unauthorized access.
5. Acceptable Use; Compliance; Prohibited Activities
You will use the Services only in compliance with all applicable laws and regulations, including without limitation the Telephone Consumer Protection Act (TCPA), CAN-SPAM, applicable state privacy and marketing laws, and carrier/registry requirements. You may not: (a) send unlawful, deceptive, harassing, or abusive messages; (b) transmit malware or attempt to gain unauthorized access to systems; (c) use the Services to violate others’ privacy or intellectual property rights; (d) resell, sublicense, or make the Services available to third parties except as expressly permitted in writing; (e) use the Services as a “cold emailing” or unsolicited outreach system.
5.1 No Cold Emailing; Opt‑In Requirement
The Services are not a cold emailing service. You must send emails/SMS/MMS/WhatsApp and other communications only to recipients who have willingly signed up or otherwise provided legally valid consent to receive communications from you. You are solely responsible for obtaining, documenting, and honoring consent and opt‑out requests. We are not responsible for customer complaints, disputes, regulatory inquiries, or lawsuits arising from your communications practices.
6. Subscriptions; Automatic Renewal; California Automatic Renewal Law (ARL) and Similar Laws
Subscription plans are billed in advance on a recurring basis (e.g., monthly or annually), unless stated otherwise at checkout. Except as expressly stated, subscriptions renew automatically at the then‑current rate plus applicable taxes and fees until canceled.
6.1 ARL Disclosures; Affirmative Consent; Acknowledgment (California Automatic Renewal Law)
For subscriptions subject to the California Automatic Renewal Law (Business and Professions Code section 17600 et seq.), as amended, we provide clear and conspicuous disclosures of the subscription’s pricing, renewal frequency/term, that the subscription will renew until you cancel, and how to cancel, before you complete checkout. We obtain your affirmative consent before charging you by requiring you to accept these Terms (and any displayed subscription and Wallet/Usage‑Based fee disclosures) during the sign‑up/checkout flow. These Terms (including renewal and cancellation terms) remain available on our website where they are posted; you may print or save a copy for your records at any time.
You agree that the disclosures presented during checkout and within your Account settings (including subscription terms, Usage‑Based Fees, and Wallet settings) are part of the Services and are incorporated into these Terms by reference.
6.2 Easy Cancellation; How to Cancel
You can cancel at any time using in‑app cancellation controls (Settings > Billing) without having to call us, or by emailing [email protected]. Cancellation is intended to be at least as easy as signing up. If you cancel, you will retain access through the end of your current paid subscription period unless otherwise stated. Cancellation does not refund already‑paid subscription fees, Wallet balances, or Usage‑Based Fees, except where required by law.
6.3 Renewal Notices, Price Changes, and Material Changes
If required by law, we will send renewal reminders for annual subscriptions and provide advance notice of material changes, including changes that may result in higher charges. Where required, price increase notices may be provided within the legally required window (for example, 7 to 30 days in advance). Notices may be provided by email, in‑app notification, or other reasonable means to your account owner/administrator. To the extent permitted by law, continued use of the Services after the effective date of changes constitutes acceptance.
7. Fees; Payment; Wallet; Rebilling; No Invoice Emails
7.1 Subscription Fees
Subscription fees (if any) are disclosed at checkout or in your order form. You authorize us to charge your selected payment method for recurring subscription fees and any applicable taxes and fees.
7.1A No Credit; No Net Terms; Pay‑to‑Use Model
Vyrl Growth is not an invoicing or “net terms” service and does not extend credit. You are purchasing access to the Services on a prepaid/authorized basis (“pay‑to‑use”), not using the Services now and paying later. Subscription access is billed in advance, and Usage‑Based Fees are funded through your Wallet and/or authorized charges to your payment method. If you prefer a provider that issues invoices for later payment, do not use the Services.
7.2 Usage‑Based Fees and Rebilling Services
In addition to subscription fees, you may incur Usage‑Based Fees for Rebilling Services (such as telephony/SMS/MMS, email verification, AI services, WhatsApp, domains, and other metered services). Usage‑Based Fees are incurred when you or your users initiate or enable the relevant feature and the underlying vendor processes usage, even if a message is not delivered or a call is not answered. Usage‑Based Fees are non‑refundable once incurred.
Your applicable Usage‑Based Fees are shown in your Account under Settings > Billing > Wallets and Transactions (and related billing pages). By using Rebilling Services, you expressly authorize Company to rebill you for these Usage‑Based Fees at the rates displayed in your Account (including Company’s administrative and platform markup), and you agree that these charges are part of the Services you voluntarily chose to use.
7.3 Wallet; Preauthorization; Auto‑Recharge up to $5,000
Certain Rebilling Services are funded via a Wallet. You may add funds to your Wallet in advance. If enabled, you authorize us to automatically recharge your Wallet by charging your payment method when your Wallet balance falls below a threshold. Unless otherwise agreed in writing, auto‑recharge transactions may be made in amounts you select in‑app, and we may charge (in one or multiple transactions) up to a total of $5,000 to keep your Wallet funded based on your usage patterns, contact list size, and feature usage.
For example, depending on your settings and usage patterns, your Wallet may be configured to auto‑recharge in $1,000 increments when your balance falls below $100 to reduce the risk of messaging interruptions during high‑volume sends. Your specific thresholds and auto‑recharge amounts are shown in Settings > Billing > Wallets and Transactions.
You can view and manage your Wallet settings, including auto‑recharge amounts and transaction history, in your Account under Settings > Billing > Wallets and Transactions. Wallet funds are not a bank account, do not earn interest, and are non‑transferable. Except as required by law, Wallet balances are non‑refundable.
7.4 No Automated Invoices or Transaction Emails
We do not send automated invoice emails or automatic emails listing each Wallet recharge or usage‑based rebilling transaction. You are responsible for monitoring your billing activity inside your Account. You can access your payments, invoices, Wallet recharges, and rebilling transactions at any time under Settings > Billing (including Wallets and Transactions).
7.4A Billing Transparency; In‑App Notice; Your Duty to Monitor
Billing transparency is a core feature of the Services. You acknowledge and agree that subscription invoices, Wallet balances, Wallet recharges, and usage‑based rebilling transactions are continuously available for your review inside your Account (Settings > Billing, including Wallets and Transactions). Because the Services do not send automated invoice emails or transaction emails, you are responsible for monitoring your billing activity within the platform. The availability of billing information within the platform constitutes reasonable and sufficient notice of charges to the maximum extent permitted by law.
7.5 Taxes; Late Payments; Suspension; Collections
You are responsible for all applicable taxes, regulatory fees, and pass‑through fees unless otherwise stated. If a payment fails or your Wallet is insufficient, we may suspend access to Rebilling Services or the Services until payment is received. We may charge late fees, recover collection costs, and require updated payment information to reinstate service, as permitted by law.
7.5A Condition of Service; Suspension for Insufficient Funds or Failed Charges
Your ability to use Rebilling Services (including SMS/MMS/telephony, AI features, verification, and other usage‑based services) is conditioned on having sufficient Wallet funds and/or a valid payment method available for authorized charges. If a payment fails, your Wallet is insufficient, or a Wallet auto‑recharge is declined, we may immediately pause or suspend some or all Rebilling Services (and may prevent campaign sends) to avoid unpaid usage. You acknowledge that such suspension is a reasonable protective measure and not a breach by Company.
7.6 Billing Disputes; Chargebacks
If you believe a charge is incorrect, you must notify us in writing at [email protected] within thirty (30) days of the charge date and provide sufficient detail (including the date, amount, and reason for the dispute). We will review and respond within a reasonable time. You agree to cooperate in good faith, including by providing records or evidence reasonably requested. To the maximum extent permitted by law, our billing records, usage logs (including message send logs, email delivery logs, AI usage logs, and verification logs), and Wallet transaction history will be deemed accurate absent a clear showing of material error.
Before initiating a chargeback, ACH return, or payment dispute with your bank or card issuer, you agree to first contact us and allow at least ten (10) business days for investigation and attempted resolution. You acknowledge you may have rights under your card issuer’s rules and applicable law; however, initiating a chargeback without first following this dispute process (or in bad faith) is a material breach of these Terms.
If you initiate or threaten a chargeback or other payment dispute: (a) we may immediately suspend or terminate your access to the Services; (b) we may re‑submit the charge where permitted; and (c) you remain responsible for all amounts due, including Subscription Fees, Usage‑Based Fees, Wallet charges, and any negative Wallet balance incurred through your Account (including by authorized users). You also agree to reimburse us for the reasonable costs we incur as a result of the chargeback/dispute, including any fees assessed by payment processors, banks, card networks, or third‑party providers, and reasonable administrative and collection costs, to the extent permitted by law.
To help prevent unauthorized disputes, you are responsible for ensuring that your account users are authorized, that Wallet auto‑recharge settings are configured appropriately, and that you monitor charges and usage in your Account (Settings > Billing > Wallets and Transactions). You agree not to assert a chargeback as a substitute for cancelling your subscription or for resolving a support issue.
8. SMS/MMS/Telephony Policies; Carrier Filtering; Temporary Suspension
Delivery of SMS, MMS, and calls depends on carriers, third‑party vendors, and recipient devices. Carriers and vendors may block, filter, delay, or fail to deliver messages for reasons outside our control, including content policies, traffic volume, spam indicators, number validation issues, carrier “send errors,” “accept errors,” or invalid/unreachable numbers.
To protect deliverability and comply with carrier requirements, we may temporarily suspend or limit your ability to send SMS/MMS or place calls (including on a per‑number, per‑campaign, or per‑account basis) if we observe elevated carrier errors, abnormal complaint rates, suspected spam, policy violations, or other deliverability risks. Suspensions may occur without prior notice and may remain in place until issues are resolved.
You are responsible for maintaining lists, honoring opt‑outs, and using only validated numbers. You understand that fees may still apply for attempted sends, carrier processing, verification checks, or vendor processing, even if delivery fails.
8.6 Sender/Initiator Responsibility; 10DLC/A2P Registration; Carrier & Messaging Policies
You (the Customer) are the “sender,” “initiator,” and/or “originator” of all communications, campaigns, and messages sent using the Services (including SMS, MMS, voice, email, and other channels). Company provides the platform and does not review, approve, or control your recipient lists, message content, or targeting. You are solely responsible for (a) obtaining, maintaining, and honoring legally valid consent/opt‑in for each recipient, (b) honoring opt‑outs and “STOP” requests promptly, (c) complying with applicable laws and self‑regulatory requirements (including TCPA, CAN‑SPAM, CTIA guidelines, state privacy laws, and any carrier/provider policies), and (d) maintaining adequate records of consent and opt‑out activity.
10DLC/A2P. For U.S. long‑code messaging (10DLC) and other application‑to‑person (A2P) messaging programs, you acknowledge that registration, vetting, and/or approval may be required by carriers and/or messaging providers before messages may be delivered at scale. You agree to provide accurate and complete information for any required brand, campaign, and/or use‑case registration, and you authorize Company (and our providers) to submit and manage such registrations on your behalf as needed. Until registration is approved, carriers may limit throughput, filter messages, or block delivery. Carriers and providers may also impose content restrictions, surcharge fees, message classification changes, or other requirements at any time.
Suspension; Filtering; No Guarantee. Carriers and providers may filter, throttle, or block messages for reasons outside Company’s control, including invalid numbers, excessive send rates, high complaint/opt‑out rates, prohibited content, or policy violations. Company may pause or suspend messaging (including SMS/MMS) if we reasonably believe your use may violate law, carrier/provider policies, or may jeopardize deliverability for the platform. Charges may still apply to attempted sends as described in these Terms.
Recordkeeping. You agree to retain evidence of consent (including date/time, method, and source of opt‑in) and opt‑out logs for each recipient and to provide such records to Company upon request in connection with audits, carrier/provider investigations, or disputes/claims. You agree that Company is not responsible for complaints, penalties, claims, or lawsuits arising from your communications practices, recipient lists, or content.
9. Third‑Party Services; Domains; Starting Price Disclosures
Some features rely on third‑party services (e.g., email/SMS carriers, domain registrars, AI model providers). Third‑party services may have separate terms and may change pricing or availability. We may pass through third‑party changes by updating the rates shown in your Account.
Domain registrations (if offered) are billed as a Rebilling Service. Domain pricing varies by top‑level domain (TLD) and registry fees. As of the Effective Date, many standard domains start at $11 per domain per year (plus applicable taxes/fees), but prices may be higher depending on the TLD or registry.
10. Privacy; Data; Customer Content
Our collection and use of personal information is described in our Privacy Policy. You retain ownership of your Customer Content (including contact data, messages, and files you upload). You grant Company a limited, worldwide, non‑exclusive license to host, process, transmit, and display Customer Content solely to provide, secure, and improve the Services.
You represent and warrant that you have all rights and consents necessary to provide Customer Content and to use it as contemplated by the Services, including for marketing communications.
11. Intellectual Property; Feedback
The Services, software, and all related intellectual property are owned by Company and/or its licensors. We grant you a limited, revocable, non‑exclusive, non‑transferable right to access and use the Services during your subscription term, subject to these Terms. If you provide feedback, you grant us the right to use it without restriction or compensation.
12. Termination; Suspension; Data Export
You may cancel your subscription at any time as described in Section 6.2. We may suspend or terminate your access immediately if you violate these Terms, fail to pay, or if we believe your use creates risk to the Services, other users, carriers, or vendors. We may also discontinue the Services with reasonable notice where practicable.
Upon termination, access may be disabled and data may be deleted after a reasonable retention period. You are responsible for exporting your data prior to termination. Some information may be retained as required by law or for legitimate business purposes (e.g., billing, compliance, dispute resolution).
13. Disclaimers
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON‑INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR‑FREE, OR THAT MESSAGES WILL BE DELIVERED.
14. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL COMPANY OR ITS AFFILIATES, OFFICERS, EMPLOYEES, CONTRACTORS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, COMPANY’S TOTAL LIABILITY FOR ALL CLAIMS IN ANY 12‑MONTH PERIOD WILL NOT EXCEED THE GREATER OF (A) $100 OR (B) THE AMOUNTS YOU PAID TO COMPANY FOR SUBSCRIPTION FEES IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. THIS LIMITATION APPLIES EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
15. Indemnification
You agree to indemnify, defend, and hold harmless Company and its affiliates from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your Customer Content; (b) your communications (email/SMS/MMS/WhatsApp/voice) and consent practices; (c) your violation of these Terms or applicable law; or (d) your use of third‑party integrations.
16. Dispute Resolution; Arbitration; Class Action Waiver
PLEASE READ THIS SECTION CAREFULLY. It affects your rights. To the maximum extent permitted by law, you and Company agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Services will be resolved by binding arbitration on an individual basis, and not in a class, consolidated, or representative action.
You and Company waive any right to a jury trial. Either party may bring an individual action in small claims court if the claim qualifies. Nothing prevents either party from seeking injunctive or equitable relief in a court of competent jurisdiction to prevent actual or threatened misuse of intellectual property or data.
Arbitration will be administered by a reputable arbitration provider (such as AAA or JAMS) under its applicable rules. Unless otherwise required by law, the arbitration will take place in California, and the arbitrator may award only the same damages and relief that a court could award.
17. Governing Law; Venue
These Terms are governed by the laws of the State of California, without regard to its conflict of laws principles. If arbitration is found unenforceable for a particular claim, that claim will be brought exclusively in the state or federal courts located in California, and the parties consent to personal jurisdiction there.
18. Miscellaneous; Electronic Notices
Electronic Notices: You consent to receive communications and notices from us electronically (for example, via email, in‑app notifications, or by posting notices in your Account). Assignment: You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, corporate reorganization, or sale of assets. Severability: If any provision is held unenforceable, the remaining provisions remain in effect. Force Majeure: We are not liable for delays or failures due to events beyond our reasonable control. Entire Agreement: These Terms (and any order form) constitute the entire agreement between you and Company regarding the Services.
19. Contact
Questions about these Terms: [email protected]
Schedule A – Usage-Based Fees and Rebilling Rates (as of Effective Date)
The following Usage‑Based Fees may apply when you use the corresponding Rebilling Services. Rates may vary by region, carrier, vendor, or feature and may change. The rates displayed in your Account under Settings > Billing control for billing purposes. Amounts below are per unit unless stated otherwise.
Rebilling Service Customer Rate Notes
Phone System – Making Calls $0.02002 per minute VoIP calls; rates may vary by region/carrier.
Phone System – Receiving Calls $0.012155 per minute VoIP inbound calls; rates may vary.
Phone System – Text Messages (SMS) $0.011869 per segment Outbound SMS; carrier delivery not guaranteed.
Workflow Premium Actions $0.012 per execution Applies to premium workflow actions where enabled.
LC Email Verification $0.003 per email verification Charged when verifying an email address.
Content AI – Words $0.099 per 1,000 words AI-generated content words.
Content AI – Images $0.066 per image AI-generated images.
Workflow External AI Models – Input $0.66 per 750,000 words AI model input usage.
Workflow External AI Models – Output $2.64 per 750,000 words AI model output usage.
Conversation AI – Messages $0.022 per message AI message usage within supported features.
Voice AI – Voice Calls $0.143 per minute AI voice call usage.
WhatsApp Usage $0.0814 per WhatsApp usage WhatsApp messaging usage where enabled.
Reviews AI $0.011 per review response AI-generated review responses.
Domain Purchase/Registration Starting at $11 per domain per year Pricing varies by TLD/registry; plus taxes/fees.
Funnel AI $1.089 per Funnel AI AI funnel generation/usage.
Agent Studio $0.275 per 750,000 words Agent Studio AI usage.
Note: Some vendor charges may not be rebilled in certain configurations (for example, certain A2P registration and call transcription charges where the underlying vendor bills Company directly). If a fee is not rebilled, it will not appear in your Account’s Usage-Based Fees.